Software Solutions Implemented by Yumasoft

Our understanding of our clients’ needs and desires as well as our ability to deliver projects on time and within budget has allowed Yumasoft to experience continual growth. We apply our experience, intelligence, and technologies in order to integrate information technology into a business model which works for our clients.

Uncommon tasks require us to think outside of the box, and our clients appreciate the quality and originality of our services. The Yumasoft software development process is based on our efficient project management systems and use of modern technologies, which ensure that we deliver quality in every IT solution.

Since 2003, Yumasoft has completed many complex software and web project developments in various sectors and industries. We have gained a high level of experience and professional knowledge providing our first-class efficient software development solutions.

Below we have listed some of the most interesting and complex projects we have been working on. These are only a few of many projects we have completed. Some of our work cannot be disclosed due to the business needs of our clients.

Project name:

Reporting application for call centers

Screen:
Reporting application for call centers
Reporting application for call centers
Reporting application for call centers
Reporting application for call centers

Application for the generation of call center reports and reports on pledge drive results.

Features:

  • Report generating functions that allow reports on event activities to be created from parameters added by administrators (by day, by month, by partner, by pledge drive, etc.)
  • Management of created reports
  • Easy-to-use rich UI administrative system for editing report parameters (add new parameters to existing parameters for report generation)

Main technologies: Flex4/ActionScript, Mate, Adobe Creative Suite 5, Cold Fusion, MS SQL Server 2008

Project name:

Pledge drives automation

Screen:
Pledge drives automation
Pledge drives automation

Application for automation of call center work for pledge drive.

Features:

  • Call management software (holding a call, redirecting, callback, etc.)
  • Easy-to-use user interface for call agents to record donor information
  • Database that lists the type of gifts available for certain donation amounts
  • Payment models – one-time donation or regular subscription
  • Call agent scripts
  • Customization of the system according to needs of every pledge drive and every partner – donor questionnaire pages and agent scripts can be edited

Main technologies: Flex4/ActionScript, Mate, Adobe Creative Suite 5, Cold Fusion, MS SQL Server 2008

Project name:

ACD system integrated with CRM

Industry:
Screen:
ACD system integrated with CRM
ACD system integrated with CRM
ACD system integrated with CRM

ACD (Automated Call Distribution) system integrated with CRM (Customer Relationship Management system).

Features:

  • Organizing callers in queues
  • Caller distribution based on the charity program they are participating in and based on information indicated in the CRM (Customer Relationship Management system) – CRM integration
  • Displaying information about the caller in a pledge drive automation system for call center agents – integration with agent workplace

Main technologies: Flex4/ActionScript, Mate, Adobe Creative Suite 5, Cold Fusion, MS SQL Server 2008